"If you think your phones are being answered correctly every time, I can assure you they are not. Training and strengthening phone skills of your front office staff is of paramount importance.
Think about it...this is often the first point of contact that a new patient has with your office. You want it to be a positive experience. You want to ensure that all their questions are answered correctly. And you want all the information that your office needs to be obtained accurately and consistently before the call is over.
The answer is Dr. Peter Wishnie's Phone Scenario Course, which covers a myriad of situations that your team might face every day. He provides carefully constructed phone scripts that need to be practiced and adapted to your particular office. His methods are tried and true. You will get the results you are looking for especially with increased new patient satisfaction and retention. Patients are coming to my office more enthusiastic and prepared than ever before, thanks to the training Dr. Wishnie's course provides. It is work to implement these changes...but well worth the time and effort to integrate Dr. Wishnie's years of experience into your practice.
I strongly recommend his course."Jane Graebner, DPM - Delaware, OH