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How Simple Conversations Can Prevent Costly ResignationsPreventable turnover often starts with silence. A simple, genuine conversation between managers and team members can boost engagement, uncover hidden concerns, and save your practice time and money.
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Be A Fantastic FixerIn the context of patient service, “conflict resolution” is nothing more than realizing you have a responsibility to understand and deal with your patient’s problem.
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How to Keep Morale Up When You Are Short-HandedWhile the challenges of being short-handed may feel like the new normal, your ability to adapt and keep morale high will make a huge difference to your staff.
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The First Call to the Office Can Make or Break YouThe initial phone conversation could make or break your relationship with the new patient. Put the patient at ease. Take the extra time to wow them over the phone. They might even refer another patient even before they come in for their appointment.
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Keeping a Positive Attitude Through Life’s Ups and Downs and Making It Through Work Each DayHow to Keep a Positive Attitude Through Life’s Ups and Downs and Make It Through Work Each Day
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The Numerical Power of Just a Few Simple TweaksWhen practices aren’t performing well, it can feel overwhelming. Learn practical tips to increase your per-visit revenue, streamline your billing processes, and enhance patient engagement, all while reducing stress and avoiding burnout.
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Building an A+ Team: Strategies for Success in Your Medical PracticeLearn about the 5 Cs of teamwork, continuous training, and leadership development to create a culture of excellence in your podiatry practice.
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Learning To Manage Your Time With The Slight EdgeFour effective strategies for achieving self-management, which in turn can significantly enhance time management skills.
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Creating the “Best Day Ever” In Your PracticeAs we walk through the doors of our practice each morning it presents a new opportunity to make a positive impact on the lives of your patients and those you work with.
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Rekindling the Flame: Falling in Love with Your Business All Over Again!You started your business with stars in your eyes, passion in your heart, and dreams as big as the sky. But over time, the daily grind may have dimmed that spark.
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Maximizing Appointment Attendance: How To Get Your Patients To Keep Their AppointmentsSix points to consider when developing your system for scheduling patients and keeping the schedule full each day.
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Strategies for Running a Thriving Podiatry PracticeLearn the importance of cross-training staff, establishing clear objectives, and providing continuous training to achieve efficiency and success.
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The Road to Profitability: Key Steps for Elevating Your BusinessTransforming your business into a profitable entity doesn't happen overnight. However, the good news is that profitability isn't necessarily an enigmatic code; it's the outcome of disciplined planning, targeted efforts, and a focus on efficiency.
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Benefits of Continuous Training For Everyone in the OfficeAs a physician business owner or medical office manager, there are several significant benefits to implementing continuous learning and re-training reviews for your staff. These practices can have a positive impact on both your team and the overall efficiency and effectiveness of your medical office.
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Practice Systems = Practice SuccessWhen creating these systems for your practice, document them in writing step-by-step protocols and develop scripts and training programs to guide staff members.
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Developing Your Practice Partner, Your ManagerAre you the practice manager or the physician business owner who has a manager? How are things going as far as managing the team?
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Slowing Down to Speed UpSlowing down to speed up may seem counterintuitive, but it can actually be a very effective strategy for achieving success. When we're constantly rushing around
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The Main Key to Becoming a Successful ManagerThe role of the office manager is multifaceted and whether you have a staff of 1 or 50, one of the most important qualities that needs to be in your skill.
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How Many Staff Should I Have in My Practice?I have been asked, "how many staff should I have?" Now, that question depends on a lot of things. The answer to that depends on what kind of practice you have.
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Key Factors to Be Successful as a Practice ManagerWe've been so busy trying to refigure things that we probably haven’t thought to ask, “How are things managing team and the business in the right direction?”