Success – Spelling Out Good Performance
Consistent good service is not an accident. It comes from standardizing your approach to it. That means leaving nothing to chance or to the mood or whims of you or team workers.
Can't We All Just Get Along?
Why can’t we all just get along at work? This is a question that I get asked often and when conflict is present, production goes down.
What does it take to be a great manager? Many times, managers think they need to act a certain way or that they cannot develop close relationships with their staff because they then will not be able to “manage” them.
Talent is Not Enough
Have you ever hired an experienced staff member who did her job for over 20 years at another podiatry office and thought, this is going to be great?
Creating Competent Staff to Depend On
When any of my staff members come to me with a problem my gut instinct is to immediately help them fix it. This not only makes their issue go away, but it is a quick fix for me, the manager. But the question is, is this the right thing to do?
It’s That Time Again….
The only way to achieve your goals is to constantly look at them and visualize yourself achieving them. You should actually be looking at them daily which allows your subconscious mind to figure out how you can achieve them. You will always get what you are looking for.
Continued Education of Staff
When physicians take the time to train their assistants providing ongoing education, they are not only creating value for the office, but they are creating value for their medical staff. It is a known fact that when staff learn new skills it increases their motivation to learn more.
Why Business Owners are Like an iPhone 12
Business owners are just like the iPhone 12. We don’t come with a charger. We go, go, and go, until we get sick, have anxiety, or just simply burned out. Like the iPhone 12, we need to remind ourselves to go out and get a charger, and once you get one, you need to remember to recharge it BEFORE it dies out.
The Thinking Habit
How many times have you said, “I wish I would have thought of that.” or “I didn’t think that through very well did I?”
What Employees Want
Hiring new employees takes a lot of work and effort. When it comes down to it, in order to cultivate great employees, you first have to become a great employer.
In Times of Turbulence Ask “What is Good About This?”
Each year we will go through a tough stretch or two or even three. Things might be going well and all of a sudden, boom, something falls from the sky and hits us like a ton of bricks. It might be an illness to ourselves or a family member, maybe a business audit, or a key staff member leaving your practice.
Calculating Time Value
Do you know what your time and each employee’s time is worth in dollars and cents? You may be quite surprised if you figure it out.
Overcoming Stink Bombs
While you are planning your goals, sometimes, no, guaranteed, there will be bumps in the road. Why can I guarantee it? Because simply life just happens.
Limiting Personal Conversations At Work
What types of conversations should be allowed in the workplace? I have talked with multiple people over the past several years who have developed various policies on this topic mostly due to problems and issues of personal conversations.
Your Business Advantage No One Knows About
If you ask many business owners why patients or clients should pick them over their competitors they might say “we provide better service,” “we listen” or we give people what they want. Now, this might be true, but I guarantee you your competitor is thinking the same thing.
Cultivating Dedicated Employees
A common concern with employers is the doubt that it is possible to create employees that are dedicated enough to stay around for more than a few years.In the long run is employee loyalty really gone.