Are you the practice manager or the physician business owner who has a manager? How are things going as far as managing the team and moving the business in the right direction?
There are several key factors for any business manager to be successful at their position and we must remember our medical practices are businesses. Far too often managers will “fail” to meet the mark of their employer’s expectation because the job expectations have not been clearly written out or trained on.
Many times, an employer just expects that if one is a manger then they must possess the following important factors that go into the making of great management personnel. This is not so, they need to be discussed, taught and expectations laid clearly out.
There are many qualities that great managers should possess to be able to fulfill the job expectations that have been set by their employer. Below are just four of the many.
- Vision: The manager, who will be interacting with the team needs to understand clearly what the vision is for the practice. They must know and understand the “big picture” how to convey this daily to the team. They also must understand how their position and responsibilities fit into the practice/employer’s vision.
- Goals: The manager needs to have the ability to clearly articulate the goals and responsibilities to each team player that they are responsible for through education and expectation. They must be able to help the team players with their personal goals and overall team goals. They must also have set personal goals for growth as the manager in education and practice production.
- Focus/Delegation/Management Skills: Management personnel need to possess the ability to focus attention on critical areas or projects that require a manager’s leadership. The ability to delegate to team members effectively to accomplish the needs of the business daily. They are responsible making sure the team has continual education and understanding of the industry that they work in, to perform to their highest level.
- Passion/Commitment: Enthusiasm and dedication to the business and the people who work with them is critical for managers. Without it they will not be able lead the team. You cannot fake “passion and commitment” it must be real and come from the heart. Great managers possess these attributes, and the team responds with commitment and engagement to their positions.
These four key factors that managers need to be successful need to be cultivated and grown by the physician employer that they work for. Without the business owner’s investment in the manager showing them these same four important factors, it is impossible for them to carry them through and demonstrate them to the rest of the team.
We can help you get back to being a doctor and not a daily troubleshooter. We have the plan and will guide you through it so you can work seamlessly with a manager that loves their job and frees you up from the administrative burdens.
We are dedicated to your success,
Tina Del Buono, PMAC