Hi, it's Tina and I'm here with your one-minute management tip. One of our members wrote in and they wanted to know how do I get my staff to administer all the tasks and things they're supposed to do without me constantly having to be telling them. Well, take every opportunity to teach is what I say.
When something isn't done correctly, take the opportunity to teach not only how they should do it, but why they should do it. For instance, the other day in our office, a patient had called with a question for the doctor. Now my front office person took down the message, the phone number, repeated it back and said that she would give the message to the doctor, but yet
she didn't think that it was a real important message, at least not to her. Now I waited cause I was sitting up front when this came in and oh gosh, it was about an hour or so later I was walking to go into the doctor's office and I happened to ask her, did you happen to give the doctor that message?
And she said, oh no, I didn't give it to him yet. I'll put it in his office at lunchtime. I said, did you know that the person who called not only is a patient but is a doctor in town? And she had no idea. And I took that opportunity to explain to her, not only just because this patient was a doctor, but that every patient deserves the respect
and to be able to know that their message was going to be delivered promptly to the physician and then the physician could decide when was the best time to return that call. So, my tip for you is to take every opportunity to teach when something doesn't go right, or even when something goes really well, take the opportunity to praise.
That is a great form of teaching others. Well, if you have any questions you can email me at [email protected] or Dr. Peter Wishnie at [email protected] We'll talk to you soon. Stay safe out there. Bye.