Hi, it's Tina. And I'm here with your one-minute management tip. You know, you spend a lot of time training your staff and you want them to be engaged with the work that they do every day. And when they do become engaged and they are passionate about what they do and they are responsible and accountable for what they do,

and then they complain about something, most times we don't want to hear it. And actually, we need to learn to love the complaints of these passionate, committed staff members in our practice. Why? Because that complaint is telling us that something is wrong with either what they have to take care of or what is going on in the practice and they want to improve it.

So what do you do? You take the time to listen, you ask them what do they think needs to be done to fix it, and then you assist in any way possible. Oh, one more thing. Thank them. Yes, thank them for the complaint because they're only trying to make the practice better. If you have any questions, you can email me at [email protected] or Dr. Peter Wishnie at [email protected]. I hope you take this food for thought and then learn to love the complaints when you hear them. Take care. Bye.