Hello, and welcome to our One Minute Management Tip, my name is Tina Del Buono. You know, normally I don’t have a stack of work like this laying on my desk, but something unexpected happened. We were two people down.


That throws a whole kink in the cog, and it can cause stress, frustration, and anger. And that’s not good for productivity in our practice OR customer service. So, what do you do when this happens? Because it’s bound to happen, and not just once, it will repeat itself. Make a plan. Gather your team together and say, “Okay, I know we’re running a bit behind, and there’s a lot of work to catch up on.” But this is the plan of how we’re going to do that. You know what, when you have a plan, everyone feels better. They know that this too shall pass.


So, when something like this happens in your practice - and it will -  take the time to make the plan and then execute. Everyone in the practice will really appreciate it. Well, thanks for joining me, and I hope you have a great day.