Hi, it's Tina. And I'm here with your one-minute management tip. Well, actually today is a management and marketing tip. Okay. You're ready? Number one, if you want your patients to feel special and connect with you and your staff, guess what? You need to become special. Yep. And I'm going to give you three simple things to do, and maybe you're already doing these, but then figure out how you could do

them better. Number one, is you need to greet your patients on the phone or in-person and make them feel that they are top priority at that moment. Many times when the phone rings, we're in the middle of something else, and when we talk on the phone, we almost sound like, you know, they're interrupting us. And our patients need to feel that they are our top focus at that time.

Number two, nothing ruins a relationship quicker than getting an unexpected bill. So make sure that you inform your patients of their financial expectations before they get to your office, so that they understand, and then will be ready to pay. Lastly, thank them for coming in. Not only the staff should be doing this, but when the doctor thanks the patient in the treatment room for coming in, that makes a super impact.

If you have any questions or if you'd like to learn more about Top Practices Virtual Practice Management Institute, all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. You take care and stay safe. Bye.