Hi, it's Tina and I'm here with your one-minute management tip. You know, many times I've heard patients say, well, I had a question when I got home regarding maybe their treatment protocol or their condition, and they waited until their appointment to ask. And when we asked them why they say, well, we didn't want to bother you, or I didn't want to bother the doctor.
We shouldn't let that happen. We should make sure that our patients know that we want them to call the office if they have any questions or concerns. Better yet, when you're scheduling a patient's appointment, ask them, do you have any other questions? If you do, please don't hesitate to call the office before your appointment.
We'd be glad to answer that. Or when a patient is checking out, ask them, do you have any other questions before you leave the office? Or maybe they've had an injury or some sort of wound and it's a Thursday or Friday. Let them know if you have any concerns or questions regarding your condition over the weekend, please call the office. It'll tell you how you may contact the doctor. And they will want to hear from you. Invite your patients to contact you if they have any questions or concerns at all. That's part of quality patient care. And if you have any questions for me or Dr. Peter Wishnie all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. You take care. We'll talk to you soon. Bye-bye.
