Hi, it's Tina and this is your One Minute Management Tip.
Today I want to talk about the negative coworker or negative attitudes in the office. You know those people, whenever anything comes up, they always say something negative about it such as, "I know this new scheduling system isn't going to work".
Well, what do you do about those people? The thing is, you ask them questions. You say, "Why do you think that that's not going to work?" Or "Why do you think that's a bad idea?" And if they have something valid to say, they will state it. If not, they're just going to be quiet because they really just wanted to complain.
You know, sometimes people just do that and if you start calling them on it, they hopefully will understand that you don't care for it and that they will stop. If they don't, then that's when you have to have that talk and you need to tell them that if they can't say something positive, don't say anything at all because being negative only brings the team down and you can't move forward.
If you belong to the Virtual Practice Management Institute, go into module number 36 on handling people problems. There are several phone calls and tools that you can use in learning how to work with people and direct them in a more positive way because ultimately that's what we want in our practice, a positive atmosphere for all of us to learn and grow and serve our patients.
Have a great day. Bye.