Hi, it's Tina. I'm here with your one-minute management tip. You know, it would be absolutely wonderful if every encounter that we had at work, whether it be with our co-workers, our boss, or our patients, were great ones, but it doesn't always happen that way. And sometimes when we have a bad encounter, we get caught off guard and we don't handle ourselves correctly.

And then things go downhill from there. Well, what I'd like to offer you is a sheet with five tips on handling difficult encounters at work. All you have to do is email me at [email protected]. I'd be happy to email it to you. And then if you'd like to follow up with any questions, all you'd have to do is email me back.

I look forward to hearing from you so that we can create better encounters, whether they're good or not. Talk soon. Bye.