Hi, it's Tina and I'm here with your One Minute Management Tip.
Today I want to talk to you about improving patient visit outcomes. And how can we do that? With accountability.
Everyone needs to know what they are accountable for as far as their actions when patients come to the office. But without understanding these three areas, it's just not going to happen.
The first is the tasks. What task is each person responsible for, when a patient checks into the office, is there for their visit and checks out?
What are the desired effects and outcomes that we want from those tasks? If we don't talk about them, people won't understand.
And then last, the why. Why do we do what we do? What is the expectation for what we need to do? When people understand why they need to deliver service in a certain way, to make sure that things are done in a certain way, and what the desired outcome is, then they fully will understand what it is that they're supposed to do and how it can improve the patient's visit.
It's difficult for accountability to take priority if people don't understand the systems and checks that we have in the practice. And if you're a Virtual Practice Management Institute member, you can go to module six in the library on staff and office efficiencies, and we have all the tools you need in section three of that module on how you can set up your systems and checks so that everyone understands what it is that they're supposed to do, the expectations, and the desired outcomes for when our patients come to our office.