Hi, it's Tina and I'm here with your one-minute management tip. Recently I've been asked, "How do you get people to arrive to work on time?" Well, first of all, you need to define what does it mean in your practice to be to work on time. In my practice, we begin at 7:30, so that means everybody needs to be in the door and ready to work at 7:30. So define what that is in your practice and then have everyone sign it, answer any questions they have, but that they understand this is what it means to be to work on time.

And then you also need to talk about those exceptions to the rules because things do come up. Traffic, car issues, getting children, you know, to school on time, especially if you've gotta go to multiple locations, there may be issues. And then what is acceptable to allow to happen in those certain specific situations. And then you need to decide if people are chronically late, even if it's a minute or two. Is it just neglect and disregard for the policies? And if that's the case, if they truly just, oh well, that's just the way it is, then you need to refer to your disciplinary action policy. Whether you have three strikes, you're out, you write people up, verbal warnings, whatever it is. But you need to define this with your staff, and then everybody needs to sign it so they understand.

If you have any questions regarding how to get to work on time and what does it mean, all you have to do is email me at [email protected] or Dr. Peter Wishnie at Peter@Top Practices.com. We'll talk to you later. Bye.