Hi, it's Tina and I'm here with your one-minute management tip. Now, oftentimes when I'm talking with physicians or office managers, all hear, I have staff members that just have a hard time completing their job tasks. And then when I'm talking to staff members, and sometimes office managers, they'll tell me, there's just no way I have enough time to complete the tasks that are required of me.
So, how do we know what's really going on? Well, first of all, does everyone have job task sheets? And that means listing the tasks that they are required to do daily, weekly, monthly, and what the priority is of those tasks. So they know when they should be doing what. Okay, number two. Do you have time flow studies?
Do you know how much time it takes to check benefits, to clean a treatment room, to clean the instruments, to build charges? If you don't know how much time things take, how can you tell someone they have enough time or they don't have enough time? And if you're part of the Virtual Practice Management Institute, get into the library, in time flow, has all the instructions.
If you need help, email me. Okay. Now, do you have a protocol or a policy on how staff are to communicate with you when they can't complete their tasks? Do they, can they come to you? Do they tell you why? Do you have to wait or will they have a system set up that you can check to make sure things are done?
If they don't have a way to communicate with you, they're feeling that, Ooh, I'm not doing my job, and maybe there really is a reason why. Okay, that's the next one. How do they get help? Maybe they didn't have enough time. I know that in my office, one of my staff members will come to me, not often, but say I didn't get to complete balancing out and doing the day sheet last night because of we had a last-minute patient, I had to verify benefits, I had to go in and help room some patients. Whatever it is, they were, she was able to come and tell me so that I already knew why it wasn't done. So, you need to have a system and they need to know how they can get help. If you have any questions and you'd like some help with this, all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. You take care and I hope to talk to you soon. Bye.