Hi, it's Tina, and I'm here with your one-minute management tip. The other day I was talking with a doctor and he was wondering, how do I know if I need additional staff? That is a great question. And one that takes some time to really figure out in some cases.
A couple of things that should be looked at is to do a workload analysis.
Are your staff overwhelmed? Do they call in sick? Are they not getting their tasks done when they should be? Are they complaining a lot and just plain not happy, not being happy when your patients walk through the door? That's something to think about and possibly you need to hire someone to help with that workload, but you need to check it out first.
The other one is quality of service. These two go hand in hand. If you have staff that are overwhelmed and overworked, they aren't going to be able to give the quality service to the patients who are calling your office every single day. Are patients having to sit in the waiting room longer than they used to and then being put in a treatment room just to sit longer? Are you hearing complaints and dissatisfaction from your patients? Are patients saying that they took too long to get in? These are all things to consider when you're going, do I need to hire someone?
Now, if you'd like more information on how you can analyze your practice to find out whether you do need to hire an additional staff member, all you have to do is email me at [email protected] or Dr. Peter Wishnie at [email protected]. We would be glad to help you out and give you some information that'll help you to look at your practice and determine how many staff members do you actually need. Well, I hope this has given you some food for thought and if I can help you with anything, just email me.
I'll talk to you soon. Bye.
