Hi, it's Tina. And I'm here with your one-minute management tip. You know, there's so much opportunity for misunderstandings when we communicate to one another. And if you're the office manager or the physician, many times you will be the one that will hear the complaints from your staff members, when they have a problem with one another.

I've come up with a few things that have really helped me to be able to fix these problems very quickly. The first one is when someone comes to a complaint to me, I tell them just the facts. I just want the facts. I don't want any opinions, well I think they meant this, but I'm sure they meant that. No, just the specific facts. This way, I know what was intended or supposedly intended by the communicator.

Then, I need to be able to go to that communicator or have them come to us and tell us what the specific facts were in this situation. Many times when we sit down and we just look at the facts and we take the emotion and the opinions out, we can come up with solutions. And many times we find out there really wasn't a problem at all it was just a misunderstanding. Which we know happens all the time.

Well, I hope this food for thought helps you with some of the communication misunderstandings that you have in your office. If you have any questions you could reach out to me at [email protected] or Dr. Peter Wishnie at [email protected].

You take care. Bye.