Assumptions

Hi, this is Dr. Wishnie for another One Minute Practice Management. So, I want to talk about assuming, assumptions.

Do you assume what the other person might be saying and interrupt them before they finish? Let me tell you a story.

The other day I'm in the parking lot and I'm in New Jersey. So, we do things our way and this lady was backing in. First of all, I don't know why people have to back into this spot. But she was backing in and this other driver, it appeared that he was giving her a hard time backing in or didn't let her back in. Maybe he wanted the spot, whatever. But as she was backing in, she started cursing - New Jersey, kind of curses that maybe people in the mid-West never heard of.

But she backed in and she got out of the car and she started screaming. Again, more curse words and just wanting why the guy was like blocking her. And all he said to her was, "Lady, I was trying to back out, back up and let you in." The look on her face was priceless. You can see that she was stunned and then she didn't know what to do and she said, "Well then, thank you, sir." So, she looked like a fool.

So, the point here is that don't interrupt your patients or your staff. I'm guilty of this. We are all guilty of this. You never know what they're trying to say. Let them finish, and then you can respond appropriately. On that note, stay focused my friends and have a great day.