Purchase Frontline Phone Coaching Course

Dates: August 13th, August 20th, August 27th
Time: 8:00 PM EST

Patients make impressions every time they call your office. Do you know what that service is like? A lot of times physicians, don’t. Why? Because they’re in the treatment room, treating the patients. They’re just hoping that their phones are being answered properly and that patients are being given the information that they need and invited to schedule appointments.

Frontline Phone Coaching CourseIn this live, online coaching course, we will be teaching several, effective potent areas of patient service communication:

  • How does your practice sound? Are we inviting to our patients? Are we giving them the correct information when they call?
  • The do’s and don’ts of great patient service – phone skills and face-to-face.
  • Proper triage of medical calls. Does your staff know when a patient should be seen right away?
  • How to handle the difficult patient.
  • How your frontline can increase your bottom line in the practice.

Purchase Frontline Phone Coaching Course

If you can not make all of the live coaching sessions, the recordings will be available in the Facebook group and can be viewed until the group is deleted on September 10, 2020.