Becoming Great Superheroes

Hi, it's Tina and I'm here with your One Minute Management Tip. Although this one may go two minutes, it's really important.

The other day I was at our local pet store. And as I was waiting for the clerk to come up and help me with my purchase, I heard him tell his coworker, "You know what? I really enjoy working with you. You make it so much fun." And when he walked to the counter I said, "Wow, that's really great that you enjoy your coworker. I think that's really important." And he said, "Well, it's not just my coworker, it's my new store lead." I said, "Well, what does he do that makes it so much fun to work with them?" And he said, "Well, he's always smiling. He has a positive attitude. He makes fun out of difficult work. Like if we're stacking shelves with 50-pound bags of dog food, he makes a game of it or a challenge for us." And he said, "And the way he handles the customers that come in here. He's always there to meet their needs. And if they have a complaint, he's there to solve them." He said, "we're their superheroes."

Well, I thought about it as I left there, I thought, oh my gosh, we are our patients' superheroes or we should be!

So, you need to ask yourself these questions: 

  • Do you make it easy for patients to do business with your practice?
  • Do you make it fun for your coworkers?
  • Do you laugh even when it's a difficult day?
  • Do you try and have a positive attitude all the time, even when it's difficult?

You know, our patients really need our help. That's why they call us.

  • Do we try and solve problems before they get there?
  • Do we explain our financial policies so they don't get upset when they come in the office and there's an unexpected charge?
  • Do we make it easy for them to do business with us?
  • Are we their superheroes?

Well, take this information, talk about it at a team meeting, and decide how you can become great superheroes to the patients that visit your practice.

And if you need any help, know that I'm here. Just email me at [email protected].

Well, excuse me, I've got to go. I've got a patient who needs me. Bye!