Yes. Yes. That's correct your appointment's on Thursday at 2:30 in the afternoon. If you have any questions prior to that, please call the office. My name is Tina and I look forward to seeing you. Okay. Bye-bye now.
Doctors, do you ever wonder what the patients think when they hang up the phone from talking to someone in your practice? Are they satisfied with the answers they got? Are they looking forward to their appointment?
Hi, I'm Tina from Top Practices Practice Management and I've got the perfect course for you and your entire office staff. We will be offering this course live on Facebook and a special Facebook group that you can attend along with your staff on August 13th, 20th, and 27th.
All for $97. And in this course, we're going to be talking and teaching how to listen to how your practice sounds are the patients getting their questions, answered the do's and don'ts of talking on the phone, what proper phone etiquette is, and also how to increase your bottom line by having your staff trained to answer patient's questions about your products and services and invite them to schedule an appointment with you.
Not only that, but we're going to go into handling difficult patient questions and how your staff can do it without getting upset or upsetting the patient any further and how to triage phone calls. If you'd like to join us, all you have to do is click the link below and follow the instructions and I look forward to seeing you all.
Oh, and by the way, with this course, you will also be able to download PowerPoints and a complete handout on everything we're going to talk about. So you and your staff can review it periodically in your practice. If you have any questions, you can email me at [email protected]. Bye-bye now.
