How do leaders speak? Well, I’m about to tell you. Hi, I’m Dr. Peter Wishnie, and here is your One Minute Practice Management Tip. Words of leadership are “I am so proud of you!” When you catch someone doing something right, you know what? Go up to them, and say “I am so proud of the way you handled that, Michele.”
The reason is this: we spend more time looking for something that isn’t being done correctly, instead of looking for things that are being done right. And when you do that, and when you actually build up your staff by saying, “I am so proud of you”, guess what? They are going to do more of that. And they are going to have a big smile on their face, and it’s going to make their day, it’s going to make other people’s days, and you’re going to feel a lot better as well. Stay focused my friends, until next time.