Using Proper Phone Etiquette in the Work Place

Hello, and welcome to today’s One Minute Management Tip, my name is Tina Del Buono. You know, phone etiquette is really important when you’re in the patient service business. Have you ever called someone and had the person who answered the phone NOT sound happy? Did that make you want to do business with them? Absolutely not. So, I’m going to give you a couple of tips on phone etiquette, and then if you’d like, you can email me at [email protected] and I’ll send you this one sheet for “Do’s and Don’ts” for phone etiquette.

First of all, try to answer that phone on the first ring if at all possible. And! You know what people really appreciate? When it’s a live person answering the phone! Then, make sure when you pick up that phone that you have your happy face on, because people want to hear that you’re enthusiastic and that you are happy to help them. Make sure that you identify yourself and also that you get the caller’s name so you can use it during the conversation.  Lastly, speak slowly, clearly, and also naturally, your patients will appreciate it! So, take these tips, and if you need a few more, just email me at [email protected] and I’ll send you the Tip Sheet on the Do’s and Don’ts. I hope you have a great day, and thank you so much for joining me