Getting Your Staff Involved with the Practice Management Institute

Dr. Jennifer KellerIn my office, every staff member is working through each module [of the Practice Management Institute] and we meet every Tuesday for about half of our hour-long office meeting to discuss. Currently we are on the A/R module and all of the feedback from my medical assistants is interesting. I've heard, "I never knew that after 90 days it becomes increasingly difficult to collect the money," and several other similar comments. It has been very helpful for every member of the staff to do every module, filling in the gaps in their awareness and knowledge. It has also helped strengthen the "team" atmosphere in my office. My staff are all positive about the training that they are receiving and it is showing in our metrics, which are all up over 20% last month.Dr. Jennifer Keller - Roanoke, VA